<div>To retrieve the customer's username or password on the Ministry's website and smart app, kindly follow the following steps:</div><div>  Sign in</div><div>  Choose - Forgot Username or Password</div><div>  Enter your Emirates ID number</div><div>  You will receive a text message with your username and activation code</div><div>  Enter the activation code you received. </div><div>Enter the new password twice</div>

Current services of the Ministry of Interior are provided to customers registered with it only and whose data is linked to the unified number and the Emirates ID number, so that each customer has his/her own personal account. The Ministry of Interior is constantly working on developing its services and providing a better service to the public.

All cards (Visa and Master), as well as all covered cards and current account cards enabled for online payment.

The Ministry of Interior has several service channels to receive customers’ inquiries and complaints around the clock, including:
The instant chat system that linked with service delivery channels, including the Ministry of Interior’s smart app and the Ministry’s website. The customer can obtain information and request assistance on all services provided by the Ministry.
Contact the service centers on: 8005000.

Customer can only unsubscribe from the website or the smart app by contacting the customer service center at 8005000.
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A letter from the entity requesting the certificate

Customer Happiness Centers: Visit an employee at one of the centers.
Submit the required documents and pay the fees.
Website: Enter the Ministry's website. Attach the requierd documents. Pay the fees.
Smart app Log into the Ministry's application. Attach the requierd documents. Pay the fees.

Service is provided through the website of the Ministry of Interior
Civil Defense Services website: es.adcd.gov.ae
The service of issuing a certificate of conformity will be launched soon through the smart app of the Ministry of Interior services.

The service is provided through the website of the Ministry of Interior
Civil Defense Services website: es.adcd.gov.ae
Through the smart application of the Ministry of Interior services.

A request from the company stating vehicles' numbers and dimensions - Municipality approval (Asset Department for payloads above 90 tons)